Frequently Asked Questions!


What is a Payday Loan or Cash Advance?

A payday loan provides you with emergency cash when you need it most … Simply complete our quick two-minute online form; there are typically no documents to fax. Just submit your request and your cash can be available as early as the next business day!

Can I use my loan funds for any purpose?

Absolutely, you can use the money from your loan for any purpose.

Qualifying for a Loan

Can I qualify?

To qualify for a loan you must:

  • Have a job OR receive regular income
  • Be 18 years or older
  • Be a U.S. citizen with a valid social security number
  • Have a valid U.S. driver’s license or state ID
  • Have an open bank account (your cash will be deposited directly into this account)
  • Meet any additional requirements your lender may have (which may include credit score, loan history, and state of residence)
How much can I qualify for?

You can request up to $2,500 to find a loan you’re qualified to receive, fill out our simple loan request. Your lender will take into account the information you enter, such as income and employment, as well as any additional information they may require, including, but not limited to, your credit history.

How can I increase my chances of getting approved?
  • Make sure all the information you enter is accurate.
  • If you don’t have a bank account, open a checking account and have your paycheck deposited directly into that account. This provides a lender the ability to deposit funds directly into your account.
  • If you currently have outstanding short-term loans, paying those off may help your approval for a new loan.
What if I don’t have a bank account?

You must have a bank account (either checking or savings are valid) to be able to receive your loan.

I have a Meta Bank account. Can I still be approved?

In most cases, customers with Meta Bank accounts are not eligible for a loan.

I don’t have a job, but I receive income from disability, retirement, social security or pension payments. Can I still get a loan?

Yes—some lenders may still accept your loan request if you receive regular benefits income (at least $1000 monthly).

I don’t have a driver’s license. Can I still qualify?

At this time, lenders require a driver’s license or state ID card to help verify identity (passports are not accepted).

I live outside the United States. Can I get a loan?

Currently, our network of lenders only provide loans to residents of the United States.

The Loan Request Process

How does the loan request process work?

We are not a lender; instead, we provide a marketplace for lenders and consumers to come together. Our process is simple and secure:

  • Fill out our short, secure online loan request and submit. Our network of lenders will then review your information to see if they can offer you a loan.
  • If approved by a lender, you will be presented with your loan details and documents for review.
  • Review your online loan documents and retain a copy. You may be required to electronically e-sign your agreement.
  • Your loan will then be deposited directly into your bank account, typically within one business day.
How long does the approval process take?

Your loan request should take just a few minutes to complete. Upon completion your loan request may be approved within minutes. If approved, your funds can be available as soon as the next business day.

Where do I find my bank account and routing number?

Your bank account number and routing number can be found at the bottom of your check (see an example below). Your account number is a unique number given to you by your bank that represents your checking or savings account. Your routing number is a public number that is associated with your bank.

I’m having technical trouble with your loan request.

You may need to update your browser or switch to another browser.

Why do you need my social security number and bank account information?

Your social security number is required for the your protection and is used to help verify your identity. Your bank account information is needed to deposit your funds into your account.

When do I get my funds?

Once you’ve submitted your loan request your funds are typically deposited into your bank account within one business day.

Rates & Fees

What are the rates and fees?

Terms of your loan will vary based on the amount of the loan and the period of time to repay. Other factors may include the state you live in, your source of income, and your repayment history. Please contact your lender directly for questions regarding your loan.


Loan Amount $100 – $1,000+
Lending Period 14 days – 24 months
Payment Frequency Ranges between weekly, bi-weekly, monthly, or bi-monthly.
Annual Percentage Rate (APR)   Typically between 261% – 1304%
Prepayment Penalty None

Typically, the APRs for most loans can range between 261% to 1304% based on many different factors including, but not limited to: loan amount, loan duration, credit scoring, and state of residence.

Below is a representation of the typical APR range you can expect to see.

Loan Amount Loan Term Fee / Interest APR%
Low Range $ 1,000 14 days $ 100 261%
High Range $ 300 14 days $ 150 1304%
Can I review the terms of the loan before I accept?

Yes, your lender should provide you access to review all of your loan documents before you sign them. Please retain a copy of your loan documents and records. Up until you submit your signed loan agreement, you have the right to reject the loan offer and request a loan again.

What is APR?

APR stands for Annual Percentage Rate and is meant to represent an interest rate for an entire year. This is a good way to compare long term loan products like mortgage loans, auto loans, and other loans scheduled to pay-off in 12 months or more. Using an APR to represent a short-term loan can be misleading and is not a good way to compare all loan products. Annualizing other fees over a two week span, typical of short-term loans, can show just how affordable these loans can be.

How much will my loan cost?

Your rates and fees are completely dependent on the terms offered by your lender. Factors that can contribute to determining your terms may include the state you live in, the amount of money loaned, the length of repayment time, and your credit history. Late or missing payments can result in additional charges that can increase the overall cost of your loan.

Repaying My Loan

What are the repayment terms?

Repayment terms are dependent upon your lender, and may be dependent upon such factors as the state you live in, the amount of the loan, the length of repayment time, and your credit history. Typically, payments are made once or twice a month. Please contact your lender with any questions about the repayment process.

What are my loan renewal policies?

Renewal policies vary for each company and within each loan offer. It is essential to review these policies and terms within your individual loan.

What if I make a payment late, or miss a payment? What's a rolled over payment?

If you think you will be unable to make a payment on time (or at all), contact your lender immediately. Failure to meet the terms of your loan can result in additional fees, collection procedures, and/or a detrimental change to your credit rating. For some loans, if you do not pay the loan balance in full, depending on your specific lender, your loan may renew or roll over the principal balance plus an additional finance fee.

What if I don't pay?

If you do not pay your loan according to its terms, you could be: charged late fees, have your account sent to a collection agency, your information sent to a consumer reporting agency which may negatively affect your credit score, or may offer to extend your loan which may cause you to incur additional fees, charges and interest as well as other collection methods available in your state.

How does requesting a short-term loan affect my credit?

Lenders may perform credit checks with the three credit reporting bureaus: Experian, Equifax, or TransUnion. Credit checks or consumer reports through alternative providers may be obtained by some lenders. Please check with your participating lender.

What collection practices are used?

Collections practices of lenders and/or any assignee(s) will be in accordance with the principles of any applicable federal and state law. Lenders may attempt to contact borrowers via one or more authorized methods, including phone calls and emails, to arrange for payment.

More Information

Who is the Online Lenders Alliance?

The Online Lenders Alliance (OLA), the center for lending, technology and innovation, represents the growing industry of companies offering loans online. OLA members abide by a list of Best Practices and Code of Conduct to ensure their customers are fully informed and fairly treated.

I still have questions. How can I contact a representative?

For your loan questions, please contact your lender. To contact us regarding non-loan related information.

I have questions about my existing loan, where do I go?

For questions about your existing loan please contact your lender.

For details, questions or concerns regarding your loan, please contact your lender directly. Contact information for your lender should be available on their website, in your loan documents, or on your bank statement.

How do I know I’m being contacted by my lender?

If you are contacted by someone who says they are associated with this website or your lender asking for funds, please report their information to the OLA Consumer Hotline by calling (866) 299-7585.

If you have been contacted by a collection service regarding your loan, and you want to be sure they are representing your lender, contact your lender. If you feel you are being contacted in error, or collections practices are abusive, contact the OLA. Do not make payments on your loan by putting funds on a prepaid card or by sending money via Western Union or any other transfer service.

If your loan has been paid in full and you are still receiving collections notices, contact your lender and the OLA.

If you are unable to make a loan payment on time, contact your lender immediately.

I don't have a printer and I want to print a copy of my loan documents. Can I get my documents another way?

If you do not have a printer handy, there are several ways to get copies of your documents to you. Your lender can usually email them to you, fax them directly, or fax them to your local Kinko’s, Mail Boxes Etc., or PostNet so you can pick them up.

To make these special arrangements, please contact your lender.